- info@dwspareparts.com
- +971 50 424 7080
Account
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Safe payment options
We only work with the most secure payment systems.
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Returns must be requested within 14 days of delivery.
We do our very best to keep our customers happy.
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How do we become a Customer?
Place your order quickly through our online shop — simply add items to your cart and complete the checkout process to set up your customer account.
What are your business and service hours?
Our online shop is available for you 24/7. You can reach our team from Monday to Friday, between 8:00 AM to 5:00 PM UAE Time.
Is there minimum order required
There’s no minimum order required.
What are the shipping cost?
Shipping costs are based on weight and delivery address. The exact costs will be shown to you transparently during the checkout process.
Which Payment Method are accepted
Payments are made easy with Stripe, credit card, bank transfer, Apple/Google Pay, and several other options. Reach out to us if you don’t see your method of choice.
Can I return an item?
Yes, unused items can be returned within 14 days of delivery. Please contact our customer service team to initiate the return process.
How are stock items shipped?
Stock items are typically dispatched on the same business day once all requirements are met.
- Payment receipt: Orders are shipped only after successful payment.
- Processing times: We process orders Monday to Friday. Orders placed by 10:00 AM UAE are usually shipped the same day. Orders placed later are dispatched the following business day.
- Shipping method: Delivery times depend on the chosen service (Standard or Express).
- Customs clearance: Deliveries requiring customs checks may face additional delays.
- Export declaration: For orders exceeding €1,000 shipped outside the GCC, an export declaration is necessary, which may add about 2 extra business days.
Subscribe to receive a 10% discount on your first order.
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CONTACT US
DW Spare Parts (UAE)
- +971 50 424 7080
- info@dwspareparts.com
- P.O Box 93083 Airport Road Dubai
WIDASLA SOUTH AFRICA
- +27 82 411 4296 | +27 71 337 4969
- 16-22 New Market Commercial Park P.O Box 93083 Heidelberg Road Airport Road Alberton 1448 / Gauteng
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